Terms of Service

Legal terms governing the use of QuickHR services.

Last Updated
5 June 2026
Version
2.1
Governing Law
Singapore

Please carefully read the following Terms of Service Agreement ("Agreement") before accessing or using the QuickHR website and related applications ("Services") provided by Enable Business Pte Ltd ("QuickHR", "we", "us", "our"). By accessing or using our Services, you ("Customer", "you") agree to be bound by this Agreement.

  • 1. Definitions & Order of Precedence

  • 1.1 Definitions

    • "Customer Data" means all data and information submitted to or stored in the Services by or on behalf of Customer, including User Content and Personal Data.
    • "User Content" means the specific content uploaded or created by Customer's users within the Services.
    • "Personal Data" has the meaning under Singapore's Personal Data Protection Act 2012 (PDPA).
    • “Incident” means a confirmed unauthorised access, use, disclosure, alteration, or destruction of Customer Data within QuickHR’s production environment, excluding any event resulting from (a) Customer systems, networks, devices, or credentials, (b) third-party integrations enabled by Customer, (c) Customer misconfiguration, or (d) acts or omissions of Customer or its Users.
    • "Subscription Term" means the initial and any renewal term(s) specified in the applicable order or SOW.
    • "Confidential Information" means non-public business, technical, pricing, or security information disclosed by a party that is marked confidential or should reasonably be understood as confidential.
    • "Force Majeure" means events beyond a party’s reasonable control, and includes, without limitation, acts of God, war, labour disputes, governmental or regulatory actions, supply chain or sub-provider failures, cloud provider outages, Internet backbone failures, and widespread cyber-attacks beyond QuickHR’s reasonable control.
    • "DPA" means the Data Processing Addendum governing the processing of personal data.
    • "SOW" means a Statement of Work for custom development or other professional services.

  • 1.2 Order of Precedence

    In the event of any conflict or inconsistency between these Terms, any applicable Data Processing Addendum, quotation, invoice, order form, statement of work, proposal, or other written agreement issued or accepted by Enable Business Pte Ltd, the following order of precedence shall apply:

    • (a) the applicable Data Processing Addendum, but only in respect of personal data processing, data protection, and privacy matters;
    • (b) any signed statement of work, order form, quotation, or written agreement expressly accepted by Enable Business Pte Ltd, but only in respect of the specific commercial scope, subscription period, pricing, deliverables, implementation services, and customer-specific commercial terms expressly stated therein;
    • (c) the applicable invoice, but only in respect of the goods, services, subscription period, pricing, and deliverables expressly stated in that invoice; and
    • (d) these Terms. For the avoidance of doubt, no statement of work, order form, quotation, invoice, customer procurement document, customer policy, security schedule, addendum, attachment, exhibit, email, presentation, proposal, verbal statement, representation, demonstration, meeting discussion, or other communication shall amend, expand, override, waive, or limit any provision relating to liability, indemnity, disclaimer, limitation of liability, confidentiality, data protection, intellectual property, governing law, jurisdiction, security obligations, or risk allocation contained in these Terms or the applicable Data Processing Addendum unless expressly stated otherwise in a written agreement signed by an authorised director of Enable Business Pte Ltd. For grant-supported transactions, including Productivity Solutions Grant (“PSG”) supported transactions, the approved commercial scope, subscription period, pricing, and deliverables shall be limited strictly to those expressly stated in the applicable quotation and invoice, and any renewal, continuation, upgrade, extension, or additional service after the stated subscription period shall be treated as a separate commercial arrangement unless expressly stated otherwise and permitted under the applicable grant programme requirements.

  • 2. The Services

  • 2.1 Service Availability (SLA)

    QuickHR targets a Service Availability of 99.5% uptime, measured monthly. This SLA excludes downtime resulting from (a) scheduled maintenance; (b) Force Majeure events; (c) Customer’s equipment, software, or other technology; or (d) Customer’s breach of this Agreement. Service credits for the applicable monthly measurement period are capped at one (1) month of subscription fees for that period and are Customer’s sole and exclusive remedy for any service availability issues, regardless of legal theory or cause. Customer waives any and all other rights or remedies, to the maximum extent permitted by law, whether in contract, tort, statute or otherwise, including claims for damages, refunds, termination, or penalties arising from or relating to any failure to meet service availability.

  • 2.2 Third-Party Integrations

    Customer may integrate third-party applications with the Services. Customer is solely responsible for ensuring its use of such integrations complies with applicable third-party vendor terms. Customer assumes all risk for data flows to and from third-party services. QuickHR disclaims all liability for security, compliance, or data protection failures arising from such integrations. Customer shall indemnify and hold harmless QuickHR from any claims, damages, losses, liabilities, or regulatory action arising from Customer’s use of any third-party services, integrations, or data transfers to or from such services.

  • 2.3 Beta Features & Customisations

    Beta/preview features and any custom development are provided “AS IS” and are excluded from all SLA, Support, warranty, availability, security assurances, and compliance commitments.

  • 3. Customer & QuickHR Responsibilities

  • 3.1 Shared Responsibility Model

    • QuickHR's Responsibilities (Security OF the Cloud): QuickHR is responsible for protecting the infrastructure that runs the Services, including hardware, software, networking, and facilities. We are responsible for platform availability, maintenance, and core application security.
    • Customer's Responsibilities (Security IN the Cloud): Customer is solely responsible for managing its data and access to the Services. This includes role design, permissioning, periodic access reviews, configuration of security settings, data classification, and ensuring the security of its own account credentials. QuickHR is not liable for any loss or damage arising from Customer's failure to comply with these responsibilities. QuickHR provides the Services as an administrative software platform only. Customer remains solely responsible for all statutory, payroll, tax, CPF, employment, and labour law compliance obligations.

  • 3.2 Account Security & Acceptable Use

    Customer is responsible for all activities under its accounts. Credentials may not be shared, and each account must be assigned to a unique individual. Customer agrees to use the Services in compliance with all applicable laws and our Acceptable Use Policy, which is available upon request from QuickHR. Fraudulent access or any material breach of this policy may result in immediate suspension or termination of access.

  • 3.3 Employee Data Consent & Responsibility

    As the Data Controller, Customer warrants that its collection and processing of Customer Data through the Services is lawful, does not infringe any third-party rights, and complies with all applicable data protection laws. Customer further warrants it has a lawful basis, including obtaining all necessary consents from its employees, for processing their Personal Data through the Services. QuickHR acts as a Data Intermediary (Processor) and is not responsible for Customer's failure to obtain such consent or lawful basis. Customer shall provide evidence of such lawful basis or consent upon request and shall indemnify QuickHR, to the maximum extent permitted by law, against any claims, regulatory action, or penalties arising from Customer’s failure to obtain proper authorisation.

  • 4. Data, Security & Privacy

  • 4.1 Data Processing and Privacy

    Our data practices are described in our Data Protection Notice. Processing of Personal Data is governed by our Data Processing Addendum, which is incorporated by reference into this Agreement.

  • 4.2 Security Framework

    QuickHR maintains a robust ISMS and DPMS aligned with international standards such as ISO 27001 and SS 714:2025 (DPTM). For details, see our Security & Data Protection page.

    QuickHR maintains detailed internal security policies, risk assessments, and audit procedures which are available to customers or regulators upon request through our Data Protection Officer (DPO).

    QuickHR’s internal security policies, certifications, audit frameworks, and compliance documentation are provided for transparency only and do not create contractual obligations unless expressly incorporated into a mutually signed agreement.

    QuickHR makes no contractual warranty that it will maintain any specific certification or compliance standard unless expressly agreed in writing.

  • 4.3 Incident Notification

    QuickHR will notify the Customer’s designated incident response contact, as specified in the order form, within 24 hours of confirming an Incident impacting Customer Data. Customer is responsible for keeping this contact information current.

  • 4.4 Data Ownership

    The Customer retains full ownership of all personal data submitted, stored, or processed through the QuickHR platform. QuickHR does not claim any ownership rights over the Customer’s data. QuickHR is authorised to process such data solely for the purposes of delivering services, maintaining security, improving functionality, and complying with legal or regulatory obligations, as described in this Agreement, the Data Protection Notice, and the Data Processing Addendum (DPA). Following termination, QuickHR will delete Customer Data from active systems in accordance with its standard retention and backup cycles. Residual copies may persist temporarily in encrypted backups or as required by law. Customer acknowledges deletion is subject to technical limitations inherent in backup systems. QuickHR shall not be liable for such residual retention provided that such residual copies remain encrypted, access-controlled, and are overwritten in the ordinary course of operations.

  • 5. Commercial Terms

  • 5.1 Fees, Payment, and Taxes

    Fees are specified in the applicable quotation, are non-cancellable, and non-refundable. Customer may not set-off, withhold, or deduct any amounts due under this Agreement. Fees are exclusive of all taxes. QuickHR may suspend Services for overdue amounts after 14 days’ notice. Late payments accrue interest at 2% per month.

  • 5.2 PSG-Supported and Grant-Supported Transactions

    For any transaction supported by the Productivity Solutions Grant (“PSG”) or any similar government grant, the approved scope shall be limited strictly to the subscription period, package scope, pricing, implementation services, and deliverables expressly stated in the applicable quotation and invoice.

    No renewal, extension, complimentary period, future subscription period, incentive, rebate, cashback, credit, discount, additional entitlement, free service period, bundled future service, upgrade entitlement, or other benefit shall be included, promised, binding, or deemed part of the transaction unless expressly stated in the applicable quotation and invoice and permitted under the applicable grant programme requirements.

    Any renewal, continuation, extension, upgrade, enhancement, additional module, additional user licence, additional service, or subscription period after the stated subscription period shall constitute a separate commercial arrangement outside the original grant-supported transaction, unless expressly stated otherwise in writing and permitted under the applicable grant programme requirements.

  • 5.3 Grant and SFEC Eligibility Disclaimer

    Any reference to the Productivity Solutions Grant (“PSG”), SkillsFuture Enterprise Credit (“SFEC”), or any other government grant, credit, subsidy, reimbursement, or funding support is provided for general commercial illustration only and is subject to the customer’s own eligibility, available grant balance or credit, qualifying cost rules, approval by the relevant authority, and prevailing programme terms.

    Enable Business Pte Ltd (“QuickHR”) does not guarantee that any customer will qualify for, receive, claim, utilise, or be reimbursed under PSG, SFEC, or any other grant or credit scheme. The customer is responsible for verifying its own eligibility, available balance, application status, claim conditions, submission deadlines, and compliance obligations with the relevant authority before accepting any quotation, making payment, or proceeding with any transaction.

    Any pricing illustration, proposal, presentation, email, message, or discussion showing an estimated net cost after PSG, SFEC, or any other grant support is indicative only and shall not reduce, waive, defer, or otherwise affect the customer’s obligation to pay the full fees stated in the applicable quotation or invoice.

    If the customer is not eligible for, does not obtain, does not claim, is rejected for, or is unable to utilise any PSG, SFEC, grant, credit, subsidy, or reimbursement for any reason, the customer shall remain responsible for all fees, charges, and payment obligations under the applicable quotation, invoice, and these Terms. Such non-eligibility, rejection, non-utilisation, delay, expiry, or reduction shall not entitle the customer to cancel the transaction, withhold payment, claim a refund, or seek compensation from Enable Business Pte Ltd (“QuickHR”), except where expressly required by law or expressly agreed in writing by Enable Business Pte Ltd.

  • 5.4 Custom Development

    All custom development will be governed by a SOW. The SOW will specify the scope, timeline, estimated man-days, and cost. Unless the Customer provides written objection within fourteen (14) days of delivery, custom work shall be deemed accepted.

  • 5.5 Hardware Warranty

    If QuickHR sells hardware as part of the Services, it is covered by a 12-month warranty from the date of purchase against defects, provided it is used in accordance with manufacturer instructions.

  • 7. Support and Custom Development

  • 7.1 Support Coverage

    • Manned Telephone Support: Available Monday to Friday, 0900 – 1800 SGT, excluding Public Holidays at +65 6908 8158.
    • Monitored Email Support: Available Monday to Friday, 0900 – 1800 SGT, excluding Public Holidays at support [at] quickhr.co.
    • Live-Chat Support: Available Monday to Friday, 0900 – 1800 SGT, excluding Public Holidays via our website and HRMS portal.
    • Technical Support Tickets: Available 24x7x365 via our website at https://quickhr.co.

  • 7.2 Custom Development

    • Services: Customer may request custom development services pursuant to a mutually agreed SOW.
    • Statement of Work (SOW): The SOW will specify the scope, timeline, estimated man-days, and cost. Customer acknowledges that the number of man-days allocated in the SOW is an estimate and may increase after the work has been completed. QuickHR reserves the right to adjust the cost accordingly based on the actual number of man-days required.
    • Project Acceptance: Unless specifically stated in writing by the Customer within fourteen (14) days of delivery, all custom projects delivered shall be deemed completed and accepted.

  • 8. Contact Information

    • For any questions regarding these Terms of Service, please contact us at business [at] quickhr.co.

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