Frequently asked questions

General

What does QuickHR offer?

QuickHR offers HR management modules such as Employee Database, Leave Management, Claim Management, Payroll Management, Timesheets and Attendance. It is also supported by a mobile app available on both Android and iOS devices. Our HRMS software is fully integrated with our Thermal Biometric Device as well as QuickHR Kiosk.

What are the pricing plans like?

QuickHR offers three pricing plans at the moment: Essentials, Enhanced and Enterprise.

Essentials is recommended for companies looking for a comprehensive, low-cost solution to run their HR department. It covers a cohesive Employee Database Organizer, Leave Management, Claims Management, Payroll and Reports. QuickHR is an IMDA-approved HR solution capable of issuing meaningful HR reports such as CPF, IR8A, General Ledger and more.

Enhanced includes everything in the Essentials plan, plus accounting software integration with QuickBooks and Xero, access to the mobile app (Android and iOS) for every employee and employer, Timesheet with Roster, Attendance Tracking, an Inventory Management System for assigning and tracking equipment, and workflow approvals for various submissions.

Enterprise includes everything in the Essentials and Enhanced plans, plus biometric machines to streamline attendance tracking, QuickHR Kiosk with facial recognition to speed up clock-in and clock-out, an Appraisal feature with flexible and multiple formats, an e-learning module to support employee training, and Recruitment to help select the best applicants.

What other fees do I have to pay for if I use QuickHR?

There are one-time fees for company set-up, employee training sessions, and data migration for payroll and employee details. Drop us an enquiry at sales@quickhr.co or contact us at +65 69088158 for more information.

How can I sign up for a free trial?

Please send your contact details to sales@quickhr.co and our specialists will contact you within 24-48 hours to arrange a tutorial session. You may request a trial account from your Account Manager after the tutorial so that we can create one based on your requirements. Do note that all trials are only available for the Essentials version.

How long can I enjoy the free trial for?

The free trial is made available for users for a duration of 14 days starting from the account creation date.

Is this HR software for employees or for HR Managers?

QuickHR offers two levels of access: Admin and Users. HR Managers or relevant department heads can log in with their account as Super Admin, which allows them to reach employer-only modules such as employees’ information, payroll and more. An employee login gives access to their own dashboard, leaves, claims and reports.

Do I need to download any software to access QuickHR?

No. QuickHR is a cloud-based HR solution which is not bound to any system, so no installations are required. Just like Gmail, there’s no limit to the number of devices connected to QuickHR. All you need is a device with an internet connection to reach the QuickHR portal at https://sg.quickhr.co/

What devices can I access QuickHR with?

QuickHR is compatible with Windows, Mac and other popular operating systems. The mobile application is also available on Google Play Store for Android devices, the App Store for iOS devices and Huawei AppGallery for Huawei devices.

How many users can access QuickHR at once?

There are no user or devices limitations.

Existing Users

I just created my account. How do I change my password and edit my profile?

Go to Dashboard, expand the panel on the right and select View Profile. To change your password, click on Change Password. To update your personal particulars, click on Edit Profile.

Can I apply for leave on my own or do I need my HR Manager to do it for me?

Yes, you can. Go to the Leaves module, where you can apply for leave, check your leave application status, view all available holidays in your company and see your remaining leave balance.

How do I apply for claims?

Go to the Claims module and click on Apply. From there, select your claims type, claims description, amount and claims date, then upload the attachment for your employer’s perusal. For more guidance on how to navigate QuickHR, refer to the guide on the right panel of the QuickHR portal, at https://sg.quickhr.co/guide/ Alternatively, you can contact support@quickhr.co for helpdesk support from 9am to 6pm (GMT+8).

Security

How secure is QuickHR?

QuickHR has its data hosted on Amazon Web Services (AWS), the largest cloud provider in the world. It is a cloud infrastructure with multi-tier encryption. This means that data in the underlying storage is encrypted, as are the automated backups, snapshots and replicas.

Who can see my data?

All incoming and outgoing data are encrypted to prevent data leakage or hacking. After official handover, the only party with access to viewable data would be the user company itself as well as its staff who have been granted access. Neither QuickHR staff nor Amazon Co. will be able to access the data without authorized access.

Where are my backups?

As at 2017, AWS had its infrastructure spread across the globe with 44 recorded zones including Singapore. AWS has self-healing storage built for the cloud that replicates six copies of each item of data across three zones, with daily automatic backups. In the event that the company involved requires a backup or rollback, QuickHR is capable of retrieving it. As QuickHR is based in Singapore, all backups are hosted on Amazon’s cloud database in Singapore.

Others

Is QuickHR a local company?

QuickHR is the brainchild of Singapore incorporated firm Enable Business Pte Ltd. It is based locally and supported by a team of dedicated consultants and customer support agents to help your company boost efficiency.

What languages is QuickHR available in?

QuickHR is currently operational in English and Mandarin. However, we do issue itemized pay slips in the four national languages: English, Mandarin, Malay and Tamil.

Can I get a demo session?

Of course. If you are keen to see the product in person, contact our consultants at sales@quickhr.co or drop us a line at +65 69088158. We will arrange a demo session at your convenience and bring QuickHR closer to you. Do note that this is free of charge with absolutely no terms and conditions!