Mobile Applications Privacy Policy
Privacy practices governing the use of QuickHR mobile application.
Our mobile applications (Android/ IOS) are used to perform HR operations and employee self service which is used for HR operations for the company like collecting user attendance upon user choose to clock in/ out, apply leave application, submit any reimbursement, view their own payslips.
1. Data Collection
Personal Information: App contains users name, email address, phone number, and home address for employee self service usage.
Location Data: We may collect your location information if you grant us permission and is mentioned clearly on our location disclosure.
2. Data Storage
Secure Servers: All collected data is stored on secure servers protected by encryption and firewalls.
Data Retention Policies: QuickHR has a clear policy outlining how long different types of data are retained and the conditions for their deletion.
3. Data Use
Personalization: Your data is used to perform human resources operations such as leave applications, claim reimbursements, calculating of your overtime.
Location: Location is captured when user tried to clock in/ out and is provide as work location to your Human Resources department to track work hours and attendance.
Analytics: Aggregated data is used to calculate employee monthly wages.
Third-Party Vendors: We Enable Business Pte Ltd/QuickHR will not disclose or share any of the user data to any parties in any circumstances.
5. User Rights
Access and Correction: You have the right to access your personal data and request corrections if the data is inaccurate.
Right to be Forgotten: You can request the deletion of your data from QuickHR’s servers, subject to legal and contractual obligations.
6. Security Measures
- (i) VPN Use: VPNs must be disabled when accessing clock in/ out features.
- (ii) Developer Options: Developer Options on Android devices must be turned off when attempting to clock in/ out.
Two-Factor Authentication (2FA): QuickHR offers 2FA to enhance the security of your account with an email OTP or Microsoft Azure Active Directory.
Restrictions on VPNs and Developer Options: As part of the latest app update released on 15/12/2024, QuickHR has implemented measures to address attendance inaccuracies caused by fake GPS apps bypassing geofencing features.
To ensure fair and accurate attendance management, the following restrictions are now in place:
These restrictions apply specifically when users attempt to clock in/out to ensure geofencing accuracy. For other app features, users can continue to use VPNs or Developer Options without limitations.
Support and Assistance: The Support Team support@quickhr.co is available to provide detailed clarifications and assistance for any user or client concerns.
Encryption: All sensitive data, such as employee personal information, is encrypted during transmission and storage.
Regular Audits: QuickHR conducts regular security audits and compliance checks to ensure data protection measures are up-to-date.
7. Transparency
Privacy Policy: QuickHR provides a comprehensive privacy policy outlining how your data is collected, used and protected.
Data Breach Notifications: In case of a data breach, QuickHR is committed to promptly informing affected users and taking corrective actions.
8. Compliance
Regulations: QuickHR complies with relevant data protection regulations such as the Personal Data Protection Act (“PDPA”).
User Consent: QuickHR ensures that user consent for data collection and processing is obtained in a clear and transparent manner.
9. Help Desk
(a) Technical Problems
- (i) In the case of technical problems, You must make all reasonable efforts to investigate and diagnose problems before contacting Enable Business Pte Ltd/QuickHR. Please refer to the FAQ page on the Website, which provides detailed answers to commonly asked questions and technical issues. The FAQ page is designed to assist You in resolving any technical problems independently.
- (ii)If You require further assistance, please email our support team at support@quickhr.co. Our dedicated support staff will respond to your inquiry as soon as possible.
- (iii) If, after following the FAQ page and contacting our support team via email, You still require additional support, You may contact our office main line at +65 69088158 for further assistance from our help desk.
(b) Service Availability
- (i) Whilst Enable Business Pte Ltd/QuickHR aims to ensure that the Services are available 24 hours a day, seven days a week, it is possible that on occasions the Services or Website may be unavailable to permit maintenance or other development activity to take place.
- (ii)Enable Business Pte Ltd/QuickHR strives to maintain a service availability level of at least 95% of the time. However, there may be instances where service interruptions occur due to unforeseen circumstances or events beyond Enable Business Pte Ltd/QuickHR's control.
- (iii) If, for any reason, Enable Business Pte Ltd/QuickHR has to interrupt the Services for longer periods than normally expected, Enable Business Pte Ltd/QuickHR will use reasonable endeavours to publish in advance details of such activity on the Website.
10. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at business@quickhr.co or contact us at +65 69088158