Business Process Outsourcing Services

Singapore's Outsourcing Solutions That Scale With Your Business

Our outsourcing services handle all administration and compliance with labor laws, tax requirements, and data regulations. As technology owners, we offer direct expertise, faster issue resolution, and system improvements customised to your evolving business needs.

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Ad-Hoc Payroll Services

End-to-end payroll management with complete accuracy and compliance

• GPL Claims (CCL, Maternity, etc)
• NS Claims
• IR21 Submissions
• IR8A Submissions
• Monthly CPF Submissions

✓ No minimum headcount required

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Payroll Outsourcing

• Computation of gross to net salary & CPF contributions
• Processing of ad-hoc payments, claims, deductions & allowances
• Disbursement of net salary, CPF and issuance of confidential e-Payslips
• Detailed payroll report generation

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Employer of Record

Enable your Singapore market entry without local entity setup. We act as the legal employer in Singapore, handling work permits, payroll, and compliance, while you maintain operational control.

✓ Contracts are legally vetted

✓ Compliance assured

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HR Shared Services

• Submission of Foreigner Tax Clearance (IR21)
• Submission of Government-Paid Leave Claims
• Generation of Letters
• Employee Insurance Renewal
• Employment Contract Generation (Joining/ Leaving)
• Bonus Accrual Calculation
• Custom Report Generation
• HR SOP Maintenance Activites

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Why Should You Outsource
Business Operations?

Business Continuity

Ensure payroll processing continues even during disruptions, ensuring no downtime to employee compensation.

Support for Complex Salaries

Complex allowance remuneration and benefits-in-kind are correctly categorised and compliant with IRAS tax requirements.

Customised Reporting

Our specialists help to tailor, generate and extract specific reports that are essential for analysing payroll data.

Preparer / Maker & Checker Role

Your HR team acts as checkers, reducing headcount while maintaining accuracy through dual validation.

Automated Calculations

Automate AW calculations with proper capping rules, eliminating manual adjustments and improving accuracy.

Regulatory Compliance

Our system and specialists complies with Singapore's MOM, CPF, and employment regulations.

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Process

5-Step Methodology

From initial assessment to continuous innovation, we guide
your organisation through a structured journey.

Process Flowchart

• This initial phase is crucial as it allows us to create a comprehensive flowchart that outlines all critical elements of the HR workflow.
• We ensure a structured and efficient process that minimises errors and enhances operational efficiency.
• This step plays a key role in supporting business continuity, which is paramount in our outsourcing services.
• This ensures that HR operations can continue seamlessly, even in the event of staff turnover—whether within the client’s team or our own.

Instruction Template

• The second step is tailoring an instruction template after clearly assigning roles and responsibilities between our team and the client. Clients typically handle internal approvals, while we manage payroll processing.
• To ensure accuracy, security, and audit compliance, all processes and changes are documented in a structured template serving as a single source of truth, covering employee data updates, new hires, resignations, and payroll transactions. By customising it to client needs, we streamline operations, minimise errors & duplicate work.

Deliverables Calendar

• The third step in our implementation process is planning the payroll calendar, ensuring all deadlines and processes are scheduled at least three months ahead. This structured approach allows for timely payroll execution, covering overtime cut-offs, approvals, and salary crediting.
• As a value-added service, we build in buffer times for delays and customise the calendar for client-specific holidays and pay cycles, ensuring consistency and compliance. With proper planning and communication, we create an efficient, tailored payroll system.

Shared Services Checklist

• The fourth step of our implementation process goes beyond routine payroll, encompassing ad-hoc tasks like tax clearance, overtime, and leave claims require structured processes, predefined frequencies, and strict cut-off deadlines.
• Tasks are categorised as monthly, on request, or as needed for timely processing. For instance, overtime follows a fixed monthly cut-off, while tax clearance for foreign employees requires a one-month advance submission. With buffer periods built in, we ensure smooth, compliant, and disruption-free payroll adjustments.

Authorisation

• In the final step, we ensure we have the necessary access to perform critical payroll and statutory submissions on behalf of our clients. This includes CPF contributions, Tax Reporting, NS claims, and government-paid leave submissions. To facilitate this, clients must grant us the appropriate access roles, such as editor, approver, or administrator, depending on the portal and function.
• Proper authorisation ensures accurate, compliant submissions while eliminating bottlenecks and streamlining payroll operations.

Process Flowchart

Instruction Template

Deliverables Calendar

Shared Services Checklist

Authorisation

Enterprise-Grade Security &
Data Protection

Backed by industry-leading security standards, including ISO/IEC 27001:2022,
MTCS Level 2 (SS 584:2020), and the Data Protection Trustmark (SS 714:2025).

Frequently Asked Questions (FAQs) About
Business Outsourcing Solutions in Singapore

• What benefits can we expect from outsourcing our business processes?

  Outsourcing business processes provides significant time savings, reduces operational risks, and gives access to specialised expertise while cutting infrastructure and training costs. Your organisation benefits from streamlined operations, allowing your team to focus on core business activities and strategic initiatives.

• What makes business process outsourcing worth this investment?

  BPO typically delivers 20-30% cost savings compared to in-house operations by eliminating technology investments, reducing staffing requirements, and preventing operational inefficiencies. You gain access to enterprise-level solutions and expertise without major capital expenditures.

• How can my business determine if outsourcing business operations would be profitable?

  Compare your current operational costs including staff time, technology, facilities, and training against comprehensive BPO quotes. Factor in the value of improved efficiency, reduced errors, and reclaimed management time to determine the overall financial benefit to your organisation.

• What should we consider when deciding if outsourced business operations is right for us?

  Consider your organisation size, operational complexity, current costs, available resources, and growth trajectory. Review your strategic objectives and industry requirements to ensure the outsourcing solution aligns with your business goals and provides sustainable competitive advantage.

• Which countries do we provide outsourcing services to?

  Singapore & Malaysia at the moment, but will be expanding to other ASEAN Countries.

• What service delivery models do you offer for business process outsourcing, and how do I choose the right one for my organisation?

  Our business process outsourcing offers three flexible service delivery models to match your organisation's specific requirements:

  BPO Without System: We handle your business processes using our expertise without implementing new technology. Our specialists manage your operations manually using best practices. Ideal for smaller organisations seeking outsourced expertise without investing in new platforms.

  BPO With System (Most Popular): Our comprehensive solution includes implementation of our proprietary systems tailored to your needs. This integrated approach comes with our HRMS and payroll systems for HR functions, plus dedicated platforms for other business processes. Perfect for growing organisations looking to modernise operations through efficient automation.

  BPO With Other System: For enterprises with established infrastructure, we seamlessly integrate with your existing platforms. Our team provides expert process management within your current technology ecosystem, ensuring continuity while enhancing performance.

  All options leverage our extensive business process expertise, with our specialists utilising appropriate technology tools including our robust HRMS and payroll systems. Pricing is structured to deliver maximum value based on your organisational size, complexity, and specific requirements.

Outsourcing business processes provides significant time savings, reduces operational risks, and gives access to specialised expertise while cutting infrastructure and training costs. Your organisation benefits from streamlined operations, allowing your team to focus on core business activities and strategic initiatives.

BPO typically delivers 20-30% cost savings compared to in-house operations by eliminating technology investments, reducing staffing requirements, and preventing operational inefficiencies. You gain access to enterprise-level solutions and expertise without major capital expenditures.

Compare your current operational costs including staff time, technology, facilities, and training against comprehensive BPO quotes. Factor in the value of improved efficiency, reduced errors, and reclaimed management time to determine the overall financial benefit to your organisation.

Consider your organisation size, operational complexity, current costs, available resources, and growth trajectory. Review your strategic objectives and industry requirements to ensure the outsourcing solution aligns with your business goals and provides sustainable competitive advantage.

Singapore & Malaysia at the moment, but will be expanding to other ASEAN Countries.

Our business process outsourcing offers three flexible service delivery models to match your organisation's specific requirements:

BPO Without System: We handle your business processes using our expertise without implementing new technology. Our specialists manage your operations manually using best practices. Ideal for smaller organisations seeking outsourced expertise without investing in new platforms.

BPO With System (Most Popular): Our comprehensive solution includes implementation of our proprietary systems tailored to your needs. This integrated approach comes with our HRMS and payroll systems for HR functions, plus dedicated platforms for other business processes. Perfect for growing organisations looking to modernise operations through efficient automation.

BPO With Other System: For enterprises with established infrastructure, we seamlessly integrate with your existing platforms. Our team provides expert process management within your current technology ecosystem, ensuring continuity while enhancing performance.

All options leverage our extensive business process expertise, with our specialists utilising appropriate technology tools including our robust HRMS and payroll systems. Pricing is structured to deliver maximum value based on your organisational size, complexity, and specific requirements.

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